Learny – Delete your account and data
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App: Learny (Google Play and App Store)
Provider: Emanuel Schmacher e.U., Sielach 76, 9133 Sittersdorf, Austria · support@learny.page
This page explains how to delete your Learny account and your data on our servers – with or without the app – and which data remains for a limited time afterwards.
1. Delete in the app (fastest)
Android
- Open Learny and tap Settings.
- Tap Delete account and cloud data.
- Confirm the deletion.
iPhone, iPad and Mac
- Open Learny and go to Settings → Data Management.
- Choose Delete server data.
- Confirm the deletion.
To delete your iCloud data as well, use Delete All Cloud Data in Learny or the iOS settings (Apple Account → iCloud).
2. Delete without the app (by email)
Send an email to support@learny.page with the subject “Delete account” and tell us:
- whether you use Learny on Android or on an Apple device,
- if you used sync with your Google account on Android: the email address of that Google account.
We delete your data within one month and confirm this by email. We may ask follow-up questions to make sure the request comes from you.
Good to know: Without signing in with a Google account, Learny only uses an anonymous account with a random ID. We often cannot link such data to you without the app. Anonymous accounts are deleted automatically anyway: 30 days after they were created, and the related data on our servers within about two more days.
3. What is deleted
Android (“Delete account and cloud data”):
- your account (Firebase Authentication) and your profile (email address, name and profile picture address, if you signed in with Google)
- synced learning content, learning progress and statistics
- the link to your purchases (purchase token, subscription status)
- daily counters (e.g. for the cloud voice)
- your reports of AI content
iPhone, iPad, Mac (“Delete server data”):
- first all data of your anonymous account on our servers (e.g. daily counters), then the account itself
Your learning content on the device and in iCloud stays until you delete it yourself.
4. What remains – and for how long
| Data | Why | How long |
|---|---|---|
| Counter for the free AI quota (Android only, linked to the device ID ANDROID_ID, no name) | prevents repeated use of the free quota | up to 24 months after last use |
| Technical server logs | troubleshooting and security | up to 30 days |
| Sign-in data in Google’s backups | the provider’s technical backups | up to 180 days |
| AI requests at Google, only if abuse is suspected | investigation of violations of Google’s usage policies | up to 90 days |
| Accounting records required by law | Section 132 Austrian Federal Fiscal Code (BAO) | 7 years |
Also:
- Data on your device (learning content, settings, on Apple devices the free-use counters in the keychain) is removed when you delete the app.
- Backups in your own account (Google backup on Android, iCloud backup on Apple devices) are managed in your Google or Apple account.
- Purchase history and payment data are managed by Apple or Google.
5. Delete only some data
- Delete individual cards, categories or courses directly in the app.
- On Android you can stop syncing; on Apple devices you can switch off iCloud for Learny.
- Want us to delete only certain data on our servers? Write to support@learny.page.
6. Important: cancel your subscription separately
Deleting your account or the app does not cancel an active subscription.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Learny → Cancel
- iPhone, iPad: Settings → your name → Subscriptions → Learny
- Mac: App Store → your account → Account Settings → Subscriptions
More in our privacy policy: learny.page/en/privacy/